Shipping Information – Truzell Marketplace

1. Shipping Partners

Truzell partners with third-party logistics providers to handle the shipping and delivery of orders. These trusted partners ensure that your items are delivered safely and on time.

2. Shipping Process

• Once an order is confirmed, the seller is responsible for preparing the package.
• Our partnered logistics provider will pick up the item from the seller and deliver it to the buyer.
• Buyers will receive a tracking number once the order has been shipped.

3. Shipping Timeframes

• Estimated delivery time varies based on the shipping location and the seller's handling time.
• Standard shipping generally takes 3-7 business days for domestic orders.
• Express shipping options may be available for faster delivery.
• International shipping times vary depending on the destination country and customs clearance.

4. Shipping Costs

Shipping fees are calculated at checkout based on the item’s weight, dimensions, and destination. Some sellers may offer free shipping, which will be displayed on the product page.

5. Order Tracking

Buyers will receive an email or SMS notification with a tracking link once their order is dispatched. The tracking status can also be checked within the Truzell dashboard.

6. Shipping Restrictions

Certain items may have restrictions due to regulations, size, or weight limitations. Truzell and its logistics partners do not ship prohibited items such as hazardous materials, illegal goods, or perishable items that require temperature control.

7. Lost or Delayed Shipments

If an order is delayed beyond the estimated timeframe, buyers can contact Truzell’s support team for assistance. For lost packages, an investigation will be conducted with the logistics provider. If the item is confirmed lost, a refund or replacement may be issued depending on the seller’s policy.

8. Returns & Refunds

Return policies vary by seller. Buyers should review the seller’s return policy before making a purchase. If an item arrives damaged or is incorrect, buyers can request a return through the Truzell support centre.