Frequently Asked Questions

No, Truzell does not own or sell any items. We are a platform that connects individual buyers and sellers, making the resale process safe, verified, and hassle-free. All products are listed and owned by our users.

Choose Truzell when you prioritize safety, verification, and hassle-free transactions. Unlike other platforms where you deal with strangers directly, Truzell provides:

• 🔒 Verified Listings: Every product is manually verified before going live
• 💳 Secure Payments: All transactions protected through our platform
• 🚚 End-to-End Logistics: We handle pickup and delivery for you
• 👥 No Stranger Meetups: Skip risky public meetups and awkward calls
• 🛡️ Professional Service: Perfect for valuable items and first-time buyers

Ideal for anyone who wants a trusted, professional resale experience!

At Truzell, we go beyond just listing products — we've reimagined the entire second-hand shopping experience to make it safer, smarter, and simpler:

• ✅ End-to-End Logistics: From doorstep pickup to delivery and packaging, we handle it all
• ✅ Verified Listings: Every product is manually verified before it goes live
• ✅ No Stranger Meetups: Skip the awkward calls, fake leads, and risky public meetups
• ✅ Safe Digital Payments: All transactions happen through Truzell's secure platform
• ✅ No Spam, Just Sales: We protect your privacy by managing communication
• ✅ Local Discovery: See only what's available in your city

No, Truzell is a platform that connects sellers and buyers. Sellers list their items and buyers make offers and book directly.

It means the product has been checked for authenticity, condition, and availability before being made live for buyers.

Yes! If you find an item elsewhere, ask the seller to list it on Truzell. That way, you can book it securely, and both of you get benefits like verified pickup and payment protection.

Your offer goes straight to the seller — they've got 24 hours to respond, or it'll be auto-rejected by the system.

You'll need to arrange everything yourself:

• Handle your own logistics and booking
• Manage payment directly with seller
• Coordinate pickup/delivery yourself
• Important: Truzell won't be responsible for any issues that may arise

You can revise and submit a new offer. Each buyer can make up to 3 offers per product.

You can proceed to book the product immediately — and enjoy a ₹500 discount on your first booking!

Booking is enabled only after your offer is accepted by the seller. Once accepted, you'll see the option to book through Truzell.

Booking means you're committing to buy the product at the negotiated price, and Truzell will coordinate the delivery for you.

Our team will connect with both you and the seller to schedule pickup and delivery — usually within the same day or next, based on availability and convenience.

Returns are only accepted if the product is significantly different from what was listed. Please review all details and confirm during the pre-delivery video call.

Yes, our delivery partner will conduct a quick video call to show you the item before pickup — so you know exactly what you're getting.

Once the seller accepts your offer, their contact details will be shared via WhatsApp and visible in your 'My Offers' section. You can then go ahead and book logistics.

Yes, you can track everything under the "My Offers" or "My Orders" section in the app.

Yes, Truzell provides digital documentation showing your purchase and price for future reference.

You can raise an issue within 24 hours of delivery. Our team will investigate and support you with the next steps.

Delivery is arranged upon mutual confirmation of availability from both parties.

No. All payments are processed securely through Truzell to protect both buyers and sellers.

Cancellation is allowed before the pickup is scheduled. Once scheduled, it may not be possible.

Yes, Truzell ensures that all items are manually verified before going live, and again before pickup if needed.

You can cancel anytime before delivery is scheduled. A small cancellation fee will be deducted, and the rest will be refunded to your original payment method.

List your item with photos and details. Once it's verified, buyers can make offers. Accept an offer, coordinate logistics, and get paid.

Once the buyer receives the product and confirms, your payment will be released immediately.

Yes, you can update or delete your listing anytime from your profile.

Absolutely. You can accept, reject, or counter any offer you receive.

No. Listing your items on Truzell is currently free.

High-quality photos, accurate descriptions, and fair pricing help your item appear more prominently.